FAQs
Can I open the package before paying the courier?
Yes, opening the package is allowed
Where can I find the size chart?
The size chart is available in the product description on each product page on our website.
How long does delivery take?
Orders take 2–4 business days for Cairo, Giza, and Alexandria. Deliveries to other governorates may take longer.
Can I make my order arrive faster?
Unfortunately, no. Orders typically takes 2–4 business days in Cairo, Giza & Alexandria & up to 7 business days in other governates.
Do you have a physical store?
No, we operate exclusively online.
Do you allow exchanges/returns?
Yes. Please review our return/exchange policy on the website before placing an order.
How can I request a refund, exchange, or cancel my order?
Please send an email to leveldeg@gmail.com.
How can I contact you?
Reach out through DM, our Contact Us page, or email: leveldeg@gmail.com.
Can I order two sizes of the same item and pay for the one that fits?
Please note, this is against our policy and is not allowed. Such orders are automatically canceled.