FAQs

Can I open the package before paying the courier?

Unfortunately, you cannot. Couriers are not allowed to wait for try-ons or return with opened packages.

Where can I find the size chart?

The size chart is available in the product description and product gallery on each product page on our website.

How long does delivery take?
Orders take 3–5 business days for Cairo, Giza, and Alexandria. Deliveries to other governorates may take longer.
Can I make my order arrive faster?

Unfortunately, no. Orders typically takes 3–5 business days.

Do you have a physical store?
No, we operate exclusively online.
Do you allow exchanges/returns?

Yes, but specific items may not qualify for refunds/exchanges. Please review our return/exchange policy on the website before placing an order.

Refund/Exchange Policy

How can I request a refund, exchange, or cancel my order?

Please send an email to leveldeg@gmail.com.

How can I contact you?

Reach out through DM, our Contact Us page, or email: leveldeg@gmail.com.

Can I order two sizes of the same item and pay for the one that fits?

This is not allowed. Such orders are automatically canceled by our website algorithm. Please note, this is against our policy, and the courier is not allowed to return with opened packages.