Return & Exchange Policy

IMPORTANT DISCLAIMER:

·       Returns are allowed on the door. Customers are allowed to open the package and inspect or try the item while the courier waits on the door. 

·       No cash refunds are allowed once you receive your order, only exchanges & store credit refunds are allowed. 

·       Please make sure to inspect the item before accepting the shipment or paying for it, feel free to refuse the shipment or make another order if it is the wrong size or color.

·       Each customer is allowed 3 attempts with the shipping company, once the courier contacts you, you can re-schedule up to 2 times for free.

1. Eligibility for Returns/Exchanges

Time Frame: Items can be returned/exchanged within 14 days from the delivery date.

Condition: Items must be folded, unworn, unwashed, and in their original condition with tags and packaging intact. 

Exchanges Processing Time: 5-10 business days for exchanges to be completed after the customer confirmation. (Business days do not include weekends or official holidays)

No Cash Refund Policy: We do not offer cash refunds on any purchases, refunds are processed as store credit. [Valid for 6 months]

Defective Items: If defective item is received, we cover all shipping costs and provide a replacement or Refund at no additional charge.

Wrong Items: If the wrong product was delivered, we cover all shipping costs and provide a replacement or Store Credit Refund at no additional charge.

Sale Items: Items purchased using a discount code or during a sale/offer are non refundable and can only be exchanged [Subject to Availability]

Attempts: The shipping company will attempt to complete the exchange up to three times. If the customer fails to meet the courier on all three attempts or refuses the shipment. they will no longer be eligible to submit another request & the request will be canceled.

2. Process [How to initiate a return/exchange]

Initiating a Return/Exchange: Contact us via email or through the "Contact Us" page within the return window, providing proof of purchase (order number or a screenshot of the order confirmation email).

Confirmation: Our team will share all the details and will ask for your confirmation to proceed with your request.

3. Exchange Options

Exchange Same Item: Items can be exchanged for a different size or color, subject to availability.

Exchange Different Item: Items can be exchanged for a different product. If you exchange for a cheaper item, the price difference is credited to your LEVELD account wallet as store credit. If you exchange for a more expensive item, the courier will collect the extra amount while handing you over the exchange.

4. Exchange Shipping Fees:

·        Customers bear the cost of exchange shipping unless the item is defective or incorrect.

·        Exchange shipping fees are collected by the courier upon delivery.

5. Inspection Process 

1.      A courier will pick up the item from the customer.

2.      The item will be checked upon arrival by our team.

3.      If the item is in its original condition, the return will be processed.

4.      If the item is not in its original condition, it will be shipped back to the customer.

5.      If the customer refuses to receive the item or fails to accept it after three attempts, the shipping company will return it to us and the item will be considered a damaged good and the return request will be canceled